WHEN WILL YOU SHIP MY ITEMS?
99% of orders leave the warehouse within 2 days of payment.
WHEN WILL I RECEIVE MY ITEM(S)?
Most items (with the exception of glassware) are delivered within 15 business days. Glassware deliveries typically take 25 business days.
WHERE ARE MY ITEMS COMING FROM?
Our warehouses are located in both the US and China.
We work only with the best and most experienced suppliers.
I ORDERED MULTIPLE ITEMS, WHY DID I ONLY RECEIVE ONE?
Often, when you order multiple items different distribution channels are being utilized. As such, many times each item will be shipped separately. You may receive one item before the next. So don't panic if you don't receive your items all at once…they will get to you :-)
HOW SECURE IS MY PERSONAL INFORMATION?
kooolala.com adheres to the highest industry standards to protect your personal information.
Our store makes use of SSL (secure socket layer technology) with an industry standard 256-bit encryption technology. This is the same level of encryption used by multinational banks to keep your information safe and secure.
Your credit card information is only used to complete the requested transaction and is not subsequently stored.
I PLACED AN ORDER BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL...WHAT'S GOING ON?
Kindly check your SPAM folder to see if your confirmation email was sent there. You can also contact our support team and they will be able to assist you further.
If the email does not appear in the spam folder, it probably did not reach you. It is not uncommon that email addresses are entered with a minor typo. In this case, do not hesitate to send an email to firstname.lastname@example.org, our experienced staff will update your contact info and resend you the order confirmation for your reference.
IF THERE'S A PROBLEM, CAN I HAVE A REFUND?
If an item doesn’t arrive or doesn't match the description, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid. All you will have to do is to ship us back the product on your own expenses.