+1 (646) 712-9838 | support@kooolala.com

Returns Policy


If your product is defective or doesn't work properly, let us know and we'll send you a replacement.


In the unlikely event that your product is defective and you do not wish for a replacement, send us the product back and we'll credit you with a store credit equivalent to the total of your purchase amount.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning an item over $50, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To return your product, you should mail your product to:
6804 NE 79th Court, #449560, Portland, OR, 97218, United States